Walgreens & Register Reward Problems

I here it all the time...
"The Register Reward didn't print out and my store manager says I can't use a coupon when purchasing an RR item."

This is simply not true. I've spoken to Walgreens corporate many times regarding their coupon policy as well as their Catalina machine company responsible for making sure the Catalina machines work properly. For some reason, Walgreens system for RR's seems to have quirks. However, to show proof that you can use a coupon with an RR item, here is an excerpt from next week's sales ad encouraging their customers to use coupons toward Register Reward items!

If you encounter this problem in your shopping at Walgreens, here are a few steps to take:

• Look for the green light on the Catalina machine. If you don't see one, it might not be plugged in or working properly - hence, you won't receive a Register Reward from a machine that doesn't work.
  
  
• If the light is on, and you still didn't receive an RR, ask your cashier if the machine is out of paper. You can also ask if they recall other RR's printing from the machine that day.
  
  
• If you still are having problems, you can ask to speak (kindly) to your store manager and ask if there is something they can do.
  
  
• If the manager doesn't have a solution, you can call Walgreens at 1-800-925-4733. Be sure to keep your receipt! They will usually mail you the Register Reward.